Customer support is the first external point contact with the system. He should make aware of any challenges to system immediately. He will be responsible for answering the customers who contact them with questions, suggestions, and requests for information (via email, phone, fax, and postal mail).Customer Support should represent an opportunity not only to retain the customer, but also to increase customer loyalty to 123India.com and its products.
He will be responsible for responding to the customer at predetermined timeframe. He will get the query solved from the respective department and reply the customer. He will prepare the FAQS on the basis of common questions from the user & with the help of past emails. He ensures that support page on the website is updated regularly for any changes, if any and smooth running of the support system.
